Awazon help center markAwazon Help Centerlinks and answers
Troubleshooting

My balance is missing after a deposit. What now?

Answer

Wait for confirmations, check you used the right order address, and mind an underpaid Bitcoin fee.

Short answer. A deposit that has not shown is almost always waiting on confirmations, not lost. Check the confirmations, confirm you sent to the right order address, and consider an underpaid Bitcoin fee.

Confirmations

The market credits after the network confirms the transaction. Bitcoin can take from minutes to hours depending on the fee. Monero is usually quick. Until the required confirmations land, the balance will not show.

Address and fee

Awazon issues a fresh deposit address per order, so a common mistake is sending to an old order's address. An underpaid Bitcoin fee delays but does not lose the transaction. If confirmations have landed and the balance still does not show, contact support through the on-site message system with the details.

Related questions

My deposit has not shown up. What now?Almost always confirmations, or an underpaid Bitcoin fee. Check the transaction and the order address.How do I deposit Bitcoin to Awazon?Route through your own wallet, copy the order address, pick a sensible fee, and wait for confirmations.How do I deposit Monero to Awazon?Hold XMR in Feather or Cake, copy the order deposit address, send, and wait a few minutes for confirmations.