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Troubleshooting

The captcha will not accept my answer. Why?

Answer

Usually case. The captcha is case sensitive. Reload for a fresh puzzle and type into the real field.

Short answer. The captcha is six characters and case sensitive, so most rejections are a case mismatch. Read the case carefully, and if the page has been open a while, reload it for a fresh puzzle.

Case and freshness

Match the case exactly. A capital typed as lower-case fails. A stale page can carry an expired challenge, so reload for a fresh captcha and fresh field names before trying again.

The right field

The login has decoy fields whose names rotate. Type into the visible real field only. If a password manager is filling a decoy, fill the visible field by hand. And confirm the captcha address matches your bar first, because a clone's captcha can behave oddly.

Related questions

The captcha address does not match my bar. What now?Stop. That is the phishing signal. Do not enter anything, close the tab, and fetch a verified address.The login keeps looping. How do I fix it?Reload from a verified address, allow first-party cookies, and type into the real login field.How do I check an Awazon address is genuine?Copy it from a signed source, then compare it against the address the login captcha prints. They must match.