My deposit has not shown up. What now?

Short answer. A deposit that has not credited is almost always waiting on confirmations rather than lost. Bitcoin can take from minutes to hours depending on the fee. Monero is usually quick.

Check the confirmations

The market credits after the network confirms the transaction. Until the required confirmations land, the balance will not show. An underpaid Bitcoin fee is the usual cause of a long wait, and the transaction will still confirm as the mempool clears.

Check the address

Awazon issues a fresh deposit address per order, so make sure you sent to the address from the correct order. If confirmations have clearly landed and the balance still does not show, contact market support through the on-site message system with the transaction details.